Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This policy explains how these purchase types work and how you can change or cancel them.
Subscriptions
When you purchase a subscription product from Terraceutical, you authorize us to charge your selected payment method on a recurring basis according to the subscription plan you choose at checkout. You'll receive repeat deliveries based on the subscription duration and frequency you select.
Recurring charges will continue unless and until you cancel your subscription. Some subscriptions may auto-renew at the end of their duration.
Billing Frequency & Amount
Subscription billing occurs on a recurring schedule based on the plan selected at checkout. Billing intervals may include, but are not limited to:
- Every 30 days
- Every 60 days
- Every 90 days
- Every 120 days
- Every 150 days
You will be charged the amount displayed at checkout, which may include applicable taxes and shipping fees, for each recurring billing cycle. The billing amount and frequency will remain consistent unless you modify your subscription or are notified of a change in advance.
Your payment information is stored securely and processed in accordance with our payment processor's security standards.
Shipping for Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases, as outlined in our Shipping Policy. All delivery times are estimates only and are not guaranteed.
Managing or Canceling Your Subscription
You may manage, modify, pause, or cancel your subscription at any time. To avoid being charged for your next billing cycle, you must cancel your subscription at least 24 hours before your next scheduled billing date.
You can manage your subscription by:
- Using the subscription management link provided in your order confirmation emails
- Accessing your customer account (if applicable)
If you need assistance, you may also contact our support team at: 📧 support@terraceutical.com
For faster assistance, please include your full name and order number.
See our Refund Policy for more details on returns and refunds as they apply to subscription purchases.
Changes to This Policy
We reserve the right to update or modify these terms at any time. Any material changes will be communicated in advance where required by law. Continued use of a subscription, pre-order, or try before you buy purchase after changes take effect constitutes acceptance of the updated terms.